Reference

Understand Your Rights Before You Open an Account

9v999 operates under specific legal conditions, and your access to this platform depends on the laws applicable in your location and whether you fall within our eligible regions.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh legal contextUser obligations outlinedContact path for legal queries
9v999 Understand Your Rights Before You Open an Account
HOW WE HANDLE THIS

Data, Security and Account Retention at 9v999

How we manage your account data matters as much as what the legal terms say. Here is how 9v999 approaches the four areas that affect you most directly — covering data storage, cookie use, account security, and how to request changes or deletions tied to your account.

Data Handling

Account data you submit — including your mobile number, bKash or Nagad details — is stored securely and used only for account operation. We do not sell it to third parties.

Cookies and Session Data

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings without losing your account access.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login attempt from an unrecognised device triggers a fresh verification step.

Data Requests and Retention

To request a copy of your account data or ask for deletion, contact support by email with your account ID. We process these requests within the timelines our operational policy allows.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If any part of these legal terms raises a question you cannot resolve by reading this page, our support team is the right first stop. We handle account-level legal queries through live chat and email — both are accessible from your account dashboard on mobile or desktop. Before escalating a dispute formally, we ask that you contact us directly so we can resolve it at the account level first.

Live Chat Open the chat widget from your account dashboard on mobile or desktop to raise a legal or eligibility question directly with our support team.
Email Support Send detailed legal queries or account dispute requests by email. Include your account ID and the specific section of these terms you are querying.
Account Help Centre Your account settings page contains a help section where common legal questions — about eligibility, account closure and data requests — are addressed.

Common Legal Questions From Account Holders

These are the questions we actually get from people reading this page — about eligibility, what happens to their data, how to close an account, and what rights they hold. If your question is not here, use the email or live chat path above.

Access depends on the laws in your specific location and whether you fall within our eligible regions. We do not confirm legality on your behalf — you must verify this before opening an account.

Payment details linked to your wallet are stored for transaction processing only. They are not shared with third parties, and they are secured under the same account protection as your login credentials.

Yes. Email our support team with your account ID and a data access request. We will respond with what we hold and the format we can provide it in, within our operational timelines.

Submit a closure and deletion request by email through the support channel. Include your account ID. Some data may be retained for a period as required by applicable financial record-keeping obligations.

Contact support first via live chat or email. Describe the decision and your account ID clearly. We review disputes at the account level before any formal escalation path is considered.

We update these terms when needed. The revised version is posted on this page with no separate notification required. Continuing to use your account after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.